Refund and Cancellation Policy

Last updated: April 28, 2026

This Refund and Cancellation Policy explains the terms regarding payments, cancellations, and refunds for services provided by inn.my.id.

By purchasing or subscribing to our Service, you agree to this policy.

1. Overview

inn.my.id provides digital services including:

• Virtual cards (mini sites)
• WhatsApp store integration
• Custom links and digital tools

As a digital SaaS platform, all purchases are generally non-tangible and instantly accessible, which affects refund eligibility.

2. Subscription and Billing

• Services may be offered as free or paid subscriptions
• Paid plans are billed:
• Monthly, or
• Annually (depending on selected plan)

By subscribing, you authorize us to charge the applicable fees.

3. Cancellation Policy

You may cancel your subscription at any time:

• Cancellation will take effect at the end of the current billing period
• You will continue to have access until the subscription expires
• No partial refunds will be provided for unused time

Failure to cancel before renewal means the subscription will automatically continue.

4. Refund Policy

a. General Rule

All payments are non-refundable, except in the limited cases outlined below.

b. Eligible Refund Cases

Refunds may be considered if:

• You were charged incorrectly (duplicate payment, billing error)
• The Service is completely unavailable for an extended period due to our fault
• There is a technical issue that prevents core functionality, and we are unable to resolve it

c. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase
• Lack of usage
• Misunderstanding of features
• User-side issues (device, internet, WhatsApp problems, etc.)
• Violation of Terms leading to account suspension

5. Refund Request Process

To request a refund, you must:

• Contact us within 7 days of the transaction
• Provide:
• Account details
• Proof of payment
• Reason for refund

We will review your request and respond within a reasonable timeframe.

6. WhatsApp Store Transactions

inn.my.id only provides tools for displaying products and redirecting transactions via WhatsApp.

We are not responsible for:

• Payments between users and customers
• Product delivery
• Product quality
• Disputes between buyers and sellers

Refunds for such transactions must be handled directly between the parties involved.

7. Service Termination

We reserve the right to suspend or terminate accounts that:

• Violate our Terms and Conditions
• Engage in prohibited activities

No refunds will be issued in such cases.

8. Changes to This Policy

We may update this Refund and Cancellation Policy at any time.

Changes will be effective upon posting. Continued use of the Service means you accept the updated policy.

9. Contact Us

If you have any questions or refund requests, please contact us:

• Email: info@mitchi.id
• Website: https://inn.my.id